RETURN POLICY

You have 14 days upon receipt of your apply for a refund. Please email info@niru-kollekt.com, explaining why you are requesting the refund, and return the order in the condition in which it arrived. Your order has to be returned to us within the 14 day return window.

We will confirm the refund amount, after reviewing the condition of the returned order. A refund will be given for any unsuitable orders.

No refunds will be given for:

If returned goods are damaged
Orders returned after the 14 day period

If shipping is delayed at the request of the purchaser then the 14-day period will commence the day after payment is received. No responsibility or liability will be accepted and no refunds will be made for claims in respect of damages reported for deliveries to third party shipping/distribution centers and where goods have been left on delivery without signature due to your change of preferences with DHL/ FEDEX.

Where ‘duties and taxes paid’ has been selected these amounts will not be refunded on any returns.

Returns are to be made using our courier. Notification must be made to us in writing to request a returns label to enable you to return the goods to us within 14 days from the date of receipt of the goods. Upon a return request we will email the returns label for you to print and attach to the parcel. You will need to call your local DHL/ FEDEX to arrange a collection. Please note the return must be received by us within 14 day of receipt of the goods. The shipping and handling charges that our courier charges us, transaction fees and packaging costs will be deducted from the final refund amount made against your original payment method. A re-stocking charge of 10% will be applied to any returns for large or specialized packing of orders. Please email info@cycollections for assistance.

Due to the nature of our products, especially vintage pieces or handmade pieces, our products may have undergone repair works and/or have natural markings and as a result they will not look perfect.

REPORTING DAMAGE

All damaged items must be reported to us in writing within 24 hours after delivery with the necessary images of the items including all packaging.

EXCHANGE POLICY

We do not offer an exchange policy. We therefore suggest that you return it for refund and purchase a new item separately in this instance.

HOW TO RETURN A PRODUCT

To arrange a return please email us at info@niru-kollekt.com and we provide you with further return details.

RECEIVING A REFUND

Once your item has been received and inspected, we will email you to notify you of the approval or rejection of your refund. Your refund will be credited to your original payment method.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.